Terms of service
Terms of Service
Effective date: 27 July 2026
These Terms of Service ("Terms") apply to all purchases made through bloom-cove.com. Please read them carefully and retain a copy for your records.
1. Definitions
"The entrepreneur", "we", "us", "our" refers to Bloom Cove, operated by CREEK BRANDS LIMITED.
"You", "the customer" refers to the person purchasing products through bloom-cove.com.
"Products" refers to all baby and lifestyle accessories offered on the website.
"Consumer" refers to any customer who is a natural person acting for purposes outside their trade, business, craft or profession.
2. General
These Terms apply to all orders placed through bloom-cove.com. By completing a purchase, you confirm that you have read and accepted these Terms.
We sell to consumers only. Products are intended for personal use.
3. Website Use and Eligibility
By using the website and agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you are using the website with the involvement of a parent or guardian, and that you have the legal capacity to enter into a binding contract with us.
4. Acceptable Use
You agree not to use the website for any unlawful purpose or in any way that could damage, disable or impair it. In particular, you agree not to: attempt to gain unauthorised access to the website or its systems; introduce viruses or malicious code; collect or track the personal information of others; infringe our intellectual property rights or those of any third party; or post abusive, obscene, defamatory or misleading content.
We may suspend or terminate your access to the website if you breach these Terms.
5. Prices and VAT
All prices are listed excluding customs clearance costs and import VAT. These additional costs will be for the account and risk of the customer. The postal and/or courier service will make use of the special arrangement for postal and courier services with respect to the import. This arrangement applies when the goods are imported into the EU country of destination. The postal and/or courier service collects the VAT (whether or not together with the customs clearance costs charged) from the recipient of the goods.
The place of supply, pursuant to Article 5, paragraph 1, of the Turnover Tax Act 1968 (Wet op de omzetbelasting 1968), is located in the country where the transport begins. In the present case, this supply takes place outside the EU. Following from this, import VAT and/or customs clearance costs will be collected from the customer by the postal or courier service. Consequently, no VAT will be charged by the entrepreneur.
We try to display prices and product information accurately, but errors may occasionally occur. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders where information was inaccurate, including after an order has been submitted. Prices are subject to change at any time without notice.
6. Import Responsibility
By placing an order, you acknowledge and accept that you are acting as the importer of the products into your country. You are solely responsible for ensuring that the products comply with all applicable laws and regulations in your country, and for paying any applicable import duties, taxes, or customs fees.
7. Product Information
Information on the website is provided for general informational purposes only. We make every effort to display product colours, images and descriptions accurately, but cannot guarantee that your screen will display colours accurately.
Please follow any age guidance, safety instructions and supervision recommendations provided with our products.
8. Payment
We accept the payment methods displayed at checkout. Payment is processed at the time of purchase.
By submitting payment information, you confirm that you are authorised to use the payment method and that the information provided is complete and accurate.
9. Order Acceptance
Your order confirmation acknowledges receipt of your order but does not constitute our acceptance of it. A contract is formed only when we dispatch the products. We reserve the right to refuse or cancel any order for any lawful reason, including suspected fraud, pricing errors or stock unavailability. If we cancel an order you have already paid for, we will refund you in full.
If you wish to cancel your order before it has been shipped, you can do so by logging in to your account at account.bloom-cove.com and selecting "Cancel order". You will receive an email confirmation once your cancellation has been processed.
10. Delivery
Delivery dates shown at checkout or on the product page are estimates only. A tracking number is provided by email once your order has been shipped.
An accurate shipping address is required. We are not responsible for delays or failed deliveries caused by incorrect address information provided by you.
Risk of loss or damage passes to you on delivery. For consumers in the EU and UK, risk passes when you (or a carrier you appointed yourself, other than one we offered) take physical possession of the goods.
11. Delivery Confirmation
Because circumstances at your delivery address may be beyond our control, delivery confirmation provided by the carrier is deemed sufficient proof of delivery, even without a signature.
12. Shipping Costs
Applicable shipping costs and any free-shipping threshold are displayed at checkout before you complete your order.
13. Warranty / Claims
We stand behind the quality of our products. If you receive a defective or faulty item, please contact us at support@bloom-cove.com and we will take care of it.
Depending on the situation, you may be eligible for a replacement, refund, or partial refund.
Please note that this does not cover damage caused by improper use, normal wear and tear, or accidental damage after delivery.
14. Right of Withdrawal
We offer a 100-day return policy. This means you have 100 days from the date of delivery to notify us if you wish to return your purchase.
To initiate a return, please contact us at support@bloom-cove.com.
Please note that you cannot cancel your purchase by refusing delivery without notifying us.
If you wish to cancel your order before it has been shipped, you can do so by logging in to your account at account.bloom-cove.com and selecting "Cancel order". You will receive an email confirmation once your cancellation has been processed.
15. Returns
You have 100 days from the date of delivery to notify us at support@bloom-cove.com if you wish to return your purchase.
Once your return is confirmed, we will provide you with a return label for your convenience. The cost of the return label will be deducted from your refund. The return shipping cost may vary depending on your location and will be communicated before the return is processed.
You may also choose to return the item using your own shipping method. In this case, you bear the full cost and responsibility for the return shipment.
After receiving the return label, you have 14 days to send the item back to us.
Please ensure the item is securely packaged. To help us process your return faster, we recommend including your order confirmation in the package.
If you choose to return the package without our return label:
- You bear all costs yourself
- You are responsible for the item until we have received it. If the item is damaged or lost during transport, it is your responsibility
16. Condition of Returned Items
You are only liable for any reduction in the item's value caused by handling beyond what is necessary to establish the item's nature, characteristics, and function. In other words, you may try the item, and it should remain in the same condition as when received.
Items showing excessive wear or damage beyond what is described above will be considered used. In such cases, you may only receive a partial or no refund depending on the item's commercial value at the time of return. To receive a full refund, items must be tried normally within the 100-day period.
17. Refund Process
If you cancel your purchase, you will receive a refund of the amount paid.
Any reduction in value for which you are responsible, as well as any applicable return shipping costs (if a return label has been provided), will be deducted from the refund.
All payments will be refunded without undue delay and no later than 14 days from the date we receive the returned item.
Refunds will be made using the same payment method used for the original transaction, unless you have explicitly agreed otherwise.
We may withhold the refund until we have received the returned item.
18. Pre-Orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. Estimated shipping dates are provided on the product page at the time of purchase.
Payment will be charged at the time of purchase to secure your reservation. This ensures your item is reserved for the next restock and will be shipped as soon as it becomes available.
You can cancel your pre-order at any time before shipment by sending an email to support@bloom-cove.com.
19. Complaints
If you have a complaint, please contact us at support@bloom-cove.com. We aim to respond within 24 hours.
EU consumers may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are, however, not obliged to and generally do not participate in alternative dispute resolution before a consumer arbitration body.
20. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect or consequential damages, and our total liability shall not exceed the amount paid for the relevant order.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
21. Reviews and Submissions
If you submit reviews, testimonials, photographs, comments, ideas or other content to us or to the website ("Submissions"), you grant us a non-exclusive, royalty-free, worldwide, transferable licence to use, reproduce, adapt, publish and display that content in connection with our products and marketing, in any media. You confirm that your Submissions are accurate and do not infringe the rights of any third party. We may use Submissions together with your first name. Testimonials do not represent the generally expected user experience.
22. Intellectual Property
All content on bloom-cove.com, including text, images, branding, logos and trademarks, is the property of Bloom Cove or its licensors and is protected by applicable law. Unauthorised use is prohibited. If you believe any content infringes your rights, contact us at support@bloom-cove.com.
23. Third-Party Links
The website may contain links to third-party websites. We are not responsible for the content, policies or practices of those websites, and any transaction you enter into with a third party is at your own risk.
24. Changes to These Terms
We may update these Terms from time to time by posting the revised version on this page. Changes apply to orders placed after the revised version is posted. The version in force at the time of your order governs that order.
25. Electronic Communications
You agree that we may communicate with you electronically, and that notices, disclosures and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
26. Governing Law and Jurisdiction
These Terms are governed by the laws of Hong Kong.
If you are a consumer resident in the EU or UK, this choice of law does not deprive you of the protection of the mandatory consumer-protection provisions of the country in which you are resident, and you retain the right to bring proceedings in the courts of your country of residence.
27. Assignment
You may not assign your rights under these Terms without our consent. We may assign or transfer our rights and obligations under these Terms, for example in connection with a merger, acquisition or sale of assets, without notice, provided this does not reduce your rights as a consumer.
28. General Provisions
No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision.
Severability. If any provision is found unlawful or unenforceable, the remaining provisions remain in full force, and the unenforceable provision applies to the fullest extent permitted by law.
Entire agreement. These Terms, together with any policies posted on the website, constitute the entire agreement between you and us regarding your purchase.
29. Contact
CREEK BRANDS LIMITED Email: support@bloom-cove.com